Governance, Responsibility and Service Evaluation
At FNI Education, we care about Country, community, families, and people who are often doing it tough within existing service systems. As an Indigenous family-run business, we are committed to delivering our work in a way that is safe, accountable, culturally grounded, and focused on long-term improvement for the people and services we support.
Our commitment is underpinned by clear policies that guide how we operate, protect people, manage information, and meet our responsibilities as a professional service provider.
FNI Education Evaluation Framework
A client-focused evaluation matrix designed to measure individual outcomes, service accountability, cultural security and continuous improvement.
Internal Client Focus
- Referrals
- Client assessment and records
- Length of stay and retention
- Internal client evaluation
- Discharge plan and report
- Post-program follow-up support
- Employment status
- Re-referral
Service Capability Focus
- Client work-skills record
- Staff work-skills development
- Training modules accredited
- New services provided
- Agency training provided
- Collaborative interventions
- Service sponsorship and mentoring
Effectiveness
Physical and emotional wellbeing · Conditions and behaviours · Personal resources and functioning
Efficiency
Resource utilisation review · Key process and systems review · Internal and external client review
Capacity Building
Client and workforce development · Family and community integration · Service and resource development
Cultural Security
Cultural awareness and competence · Partnership approaches · Leadership
Funder Focus
- Management and staff meetings
- Electronic accounting reports
- Periodic systems audits
- Key agency survey
- Quality and risk management plan
Community and Agency Focus
- Post-program follow-up support
- Employment status
- Recidivism and re-referral
- Diversion from custody
- Agency training provided
- Collaborative interventions
- Appropriateness of referrals
Demographics
Information about the people and communities we serve.
Outcomes
Measurable changes and results achieved.
The performance indicators linked to these quadrants measure individual health outcomes and service accountability, while also capturing qualitative data on appropriateness, responsiveness, accessibility, capability, continuity, sustainability and community acceptance.
These include
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Environment Management Policy
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Workplace Health and Safety Policy
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Diversity Policy
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Domestic and Family Violence Policy
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Privacy Policy
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Information Security Policy
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Modern Slavery Policy
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Corporate Social Responsibility Policy
Copies of these policies are available on request. Please contact us by email and we will provide the relevant policy for your records.